"We're spending thousands on ads every month — but the conversion rate hasn't moved in six months."
Every visitor who leaves without buying is revenue left on the table. If your store gets traffic but the numbers don't add up, the problem isn't your product — it's the experience between landing and checkout.
Get Your Free Store ScoreMost ecommerce brands in Malaysia and Singapore pour money into paid traffic — then watch 97% of those visitors leave without buying. The leak isn't at the top of the funnel. It's everywhere between the landing page and the thank-you page.
Your ad spend keeps climbing, but the conversion rate hasn't budged. You're paying to bring people to a store that isn't optimised to convert them — and every click that doesn't convert is money burned. The issue isn't traffic quality. It's the store experience.
Is it the product page? The cart? Checkout? Shipping costs? You're guessing. Without proper analytics, heatmaps, and funnel tracking, you can't see the drop-off points — and you can't fix what you can't see. Every day without data is another day of lost sales.
You moved the CTA button. Changed the hero image. Rewrote the product description. But nothing moved the needle because the changes weren't based on data. Without a structured testing framework, redesigns are just expensive opinions.
Most agencies treat conversion rate optimization as a bolt-on service. We embed it into every design decision and every line of code — because CRO isn't a project, it's a discipline.
We never start by redesigning your homepage. We start by understanding exactly where your store leaks revenue — product pages, cart, checkout, post-purchase. Analytics, heatmaps, session recordings, and funnel analysis tell us what to fix and in what order. Data first, opinions never.
We audit your GA4 setup, fix tracking gaps, and build custom funnel reports so you see exactly where revenue drops off.
See what your customers actually do — where they click, how far they scroll, and exactly when they leave. No more guessing.
Every finding is ranked by revenue impact and effort. You get a clear, ordered list — not a 50-page report that collects dust.
Biggest leak: Product Page to Add to Cart. This is where CRO starts.
We don't ship opinions. We run controlled A/B tests on product pages, cart flows, checkout UX, and CTAs — then let the data decide. Every test has a hypothesis, a measurable outcome, and statistical significance before we declare a winner. This is website optimization that compounds over time for stores across Malaysia and Singapore.
"For the first time, we're making changes based on what the data actually says — not what we think looks better. The results speak for themselves."
At most agencies, CRO is a separate team that sends recommendations to designers and developers. At WebMedic, conversion rate optimization is embedded in the same team that designs and builds your store. Every wireframe, every component, every interaction is created with conversion in mind from day one.
Our designers use analytics and test results to guide layout, hierarchy, and content placement — not just aesthetics.
We build Shopify themes that are easy to A/B test — modular components, clean code, and proper tracking baked in.
Each winning test is permanently implemented. Your store gets measurably better every month — not every redesign cycle.
Identify the biggest conversion leak with data.
Form a testable hypothesis based on evidence.
Create the variant. Design and dev in one team.
Run the A/B test. Wait for statistical significance.
Conversion rate optimization works best when you already have traffic and product-market fit. Here's the profile that gets the most from our CRO work.
On Shopify or Shopify Plus
Monthly visitors
Conversion rate under 3%
Annual revenue
You're running an ecommerce brand in Malaysia or Singapore with proven product-market fit. Traffic is there — from ads, SEO, or both — but the conversion rate isn't where it should be. You've outgrown gut-feel changes and need a systematic, data-driven approach to turn more of your existing visitors into customers. Whether you're on Shopify in Malaysia or Shopify in Singapore, the opportunity is the same: more revenue from the traffic you already have.
A structured CRO process that turns your store into a system that improves itself month after month.
Start with your free Store Score. Then we go deep: GA4 audit, heatmap setup, session recordings, checkout funnel analysis, and competitive benchmarking. You get a prioritised list of exactly what's costing you conversions — and revenue.
We design and run A/B tests targeting your highest-impact leaks. Product page layouts, CTA placement, trust signals, checkout friction, mobile UX — each test has a clear hypothesis and is run until we reach statistical significance. No guessing. No rushing.
Every winning test becomes a permanent part of your store. Then we move to the next biggest opportunity. Month after month, your conversion rate climbs — and so does your revenue. This isn't a one-time project. It's a system that compounds for ecommerce brands across Malaysia and Singapore.
Ecommerce conversion rate optimization is the systematic process of increasing the percentage of visitors who complete a desired action on your online store — whether that's adding to cart, starting checkout, or completing a purchase. It involves analysing your store's data, identifying where customers drop off, forming hypotheses about what would improve conversion, and running controlled A/B tests to validate those hypotheses. Unlike a one-time redesign, CRO is an ongoing discipline that compounds results over time.
The CRO methodology is the same — data-driven, test-everything, ship winners — but the details differ. Conversion rate optimization in Singapore often focuses on higher AOV products, cross-border checkout flows (SGD/USD), and trust signals that resonate with Singaporean shoppers. Conversion rate optimization in Malaysia typically addresses local payment preferences (FPX, e-wallets), Bahasa/English content considerations, and mobile-heavy purchasing behaviour. We work across both markets and know the nuances that move conversion rates in each.
The audit and first round of quick wins (fixing obvious friction, improving page speed, patching tracking gaps) typically deliver measurable improvements within the first 4-6 weeks. For A/B testing, each test needs enough traffic to reach statistical significance — usually 2-4 weeks per test depending on your traffic volume. Meaningful, compounding improvement is visible by month 3. By month 6, most brands see a material shift in their conversion rate and revenue per visitor.
Website optimization in Malaysia starts with a full technical and UX audit of your store. We assess page speed, mobile experience, checkout flow, product page structure, and analytics accuracy. From there, we build a prioritised roadmap and begin testing improvements systematically. Every month, we run tests, ship winners, and report on impact. The result is a Shopify store that converts better every month — not a one-off redesign that may or may not move the needle.
For statistically valid A/B testing, we recommend at least 20,000 monthly visitors. Below that threshold, tests take too long to reach significance. However, even stores with lower traffic benefit from our audit and quick-win approach — fixing obvious UX issues, improving page speed, and optimising checkout flows don't require A/B testing and deliver immediate impact.
CRO is part of our monthly retainer model. The investment depends on your store's complexity and the scope of testing, but most brands invest between RM 8,000-25,000+ per month for ongoing conversion rate optimization. The initial audit is included in the first month. Unlike one-time redesigns, the returns compound — a 30% improvement in conversion rate on $1M revenue is $300K in additional annual revenue from the same traffic.
See exactly where your ecommerce store is leaking revenue. Free, takes 5 minutes, and gives you a clear picture of what to fix first — whether you're in Malaysia or Singapore.
Get Your Free Store ScoreNo credit card. No commitment. Just clarity.