5 pre-built SOPs for the operations that eat your time. Customize each one, assign responsibilities, and stop reinventing the wheel every day.
Most ecommerce teams reinvent the same processes every day. Orders get missed, returns take too long, and social posts go out without approval. These 5 SOPs cover the operations that eat the most time. Check off each step as you customize it for your team.
Tip: Replace placeholders like [X hours] with your actual targets. Assign a responsible person to each SOP and review quarterly.
End-to-end process from new order to courier handoff. Run this for every order to ensure nothing is missed.
Standardize how your team handles every customer inquiry — from first response to ticket closure.
Handle every return consistently — protect your margins and keep the customer relationship intact.
Weekly and monthly routines to keep stock levels accurate and prevent stockouts or dead inventory.
Keep your content cadence consistent without scrambling for ideas or missing scheduled posts.
Steps customized
Check off each step as you customize it. Your progress updates in real time.
Replace placeholders like [X hours] with your actual targets. Add your specific tools (e.g., Gorgias instead of generic "support inbox"). Assign a team member to own each SOP and set a review cadence — quarterly works well for most teams.
No. Start with Order Fulfillment and Customer Service — these two have the highest impact on customer experience. Add Returns and Inventory once your volume justifies them. Content & Social Media can come last unless content is a primary growth channel.
Review quarterly or whenever you change a tool, process, or team structure. SOPs that are never updated become shelf-ware. The best teams treat them as living documents and update them the moment a process changes.
That is exactly what they are designed for. SOPs eliminate the "let me show you how" bottleneck. Hand the relevant SOP to a new team member or virtual assistant and they can follow it independently. Add screenshots or Loom links for complex steps.
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